Refund and Returns Policy

At MS STEROIDS, we stand behind the quality of our dietary supplements and wellness products. If you are not entirely satisfied with your purchase, we are here to help you resolve the issue quickly.

Please read our policy below to understand our guidelines on returns, refunds, and exchanges.

1. Return Eligibility Window
• Unopened Products: We accept returns on unopened, sealed products within [20] days of the original delivery date for a full refund (excluding shipping costs).
• Opened Products: Due to safety, hygiene, and regulatory standards for consumable wellness products, we cannot accept returns on opened, used, or unsealed supplements unless the product is defective or damaged upon arrival.

2. Damaged, Defective, or Incorrect Items
We take great care in packaging our products, but if your order arrives damaged, defective, or incorrect, we will resolve the issue immediately at no cost to you.
• Reporting Period: Please inspect your order upon receipt and contact us within [48 hours] of delivery to report any damaged or incorrect items.
• Proof Required: To process a replacement or refund for damaged goods, we require a clear photograph of the damaged product and the shipping packaging sent to our support team at [mssteriods@gmail.com].
• Resolution: Upon verification, we will ship a replacement item immediately or issue a full refund to your original payment method.

3. Return Process
To initiate a return for an eligible (unopened) product, please follow these steps:
1. Contact Support: Email us at [mssteriods@gmail.com] with your order number, name, and the reason for the return.
2. Receive Authorization: If your return is eligible, we will send you a Return Merchandise Authorization (RMA) number and the return shipping address. *Returns sent without prior authorization will not be processed.*
3. Package Your Return: Safely pack the unopened product in its original packaging. Write the RMA number clearly on the outside of the package.
4. Ship the Item: Customers are responsible for return shipping costs unless the return is due to our error (damaged or incorrect items). We strongly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

4. Refunds and Processing
• Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved.
• Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5 to 10] business days, depending on your financial institution’s processing times.
• Shipping Fees: Original shipping charges are non-refundable.

5. Order Cancellations
Orders are processed quickly to ensure fast delivery. If you need to cancel an order, please contact us at [mssteriods@gmail.com] as soon as possible.
• If your order has not yet entered the processing or shipping phase, we will cancel it and issue a full refund.
• If your order has already been shipped, you must wait to receive the package and follow our standard return process for unopened items.